Based: London
Salary: £35,000 - £40,000 + Benefits

Our client is a rapidly expanding Commodities Trading business and due to this growth, they are looking to recruit a Desktop Support Engineer from either a Financial Services or Commodities Trading background to support the wider business. The successful candidate will enjoy a prove yourself culture with lots of exposure to Senior Management.

The Desktop Support Engineer will be a very hands-on member of a technical team responsible for the companywide desktop, mobile device, and application support including Windows operating systems and software such as trading systems, and other applications. This is an internal customer-facing role and requires excellent prioritisation, responsiveness, and customer service, along with excellent verbal and written communication skills. This position provides first and second level support from the Information Technology help desk for more than 900 users globally for a diversified commodity trading firm. The Desktop Support Engineer role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provide in-person, hands-on help at the desktop level.

RESPONSIBILITIES:

• Perform Level 1 and 2 support as required: handle incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Build rapport and elicit problem details from customers.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.

EQUIPMENT USED

• Windows-based PCs, Workstations, Servers

QUALIFICATIONS:

• Flexibility, punctuality, strong sense of ownership and responsibility.
• Should possess a positive, flexible attitude and a strong work ethic.
• Ability to stay calm under pressure.
• Eagerness to learn.
• Excellent and friendly attitude when dealing with customers.
• Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
• Ability to perform project-based work, execute project plans, and meet deadlines is required
• A thorough understanding of automation techniques and desktop standards on an enterprise scale.
• Must have a very organized work ethic and the ability to support desktop standards and processes.
• Self-starter, able to work on an individual basis as well as in a team.
• Ability to work independently in a fast-paced environment, handle multiple tasks and prioritize workload.

KNOWLEDGE & SYSTEMS EXPERIENCE

• Minimum of 2-3 years of technical experience performing desktop support, including troubleshooting workstation and operating system problems and repairing hardware.
• Experience in engineering desktop solutions for entire organizations (design, deployments) preferred.
• Experience with office administration and data feed services (such as Reuters or Bloomberg) preferred
• Previous experience in supporting trading users is a plus.
• Familiarity with Windows 10, Microsoft Office ProPlus, ServiceNow, SCCM and Citrix XenApp/XenDesktop
• Ability to determine the nature of hardware/software problems either via telephone or in-person and choose appropriate method of resolution

EDUCATION

• College Degree in Computer Science or Information Technology is preferred

WORKING CONDITIONS

• Requires occasional extensions of working hours, which may include weekends
• Ability to move equipment/furniture weighing up to 50 lbs.
• Views computer screen for prolonged periods
• Must meet specified deadlines.
• Direct contact with internal and external personnel of all levels.
• Requires performing detailed/close-up work with wiring/cables requiring manual dexterity.
• May have to crawl under desks and stretch/stoop to make connections.